Question 1

What is UrbanPG?

Accepted Answer

UrbanPG is a Patna-based marketplace where students discover, compare and book verified PG accommodations near their coaching centres.

Question 2

Which cities do you cover?

Accepted Answer

We're currently focused on Patna, Bihar — expanding one neighbourhood at a time.

Question 3

Do you charge students to use UrbanPG?

Accepted Answer

No. Browsing, booking visits and messaging owners is completely free for students.

Question 4

Are the listings real?

Accepted Answer

Yes. Every listing goes through document, on-site and photo verification before it goes live.

Question 5

How do I book a visit?

Accepted Answer

Open a PG listing, click 'Book a free visit', pick a date and time — the owner receives your request instantly.

Question 6

Can I see the exact address before visiting?

Accepted Answer

Yes — the full address and map location are shown on every published listing.

Question 7

How do I contact the owner?

Accepted Answer

Once you book a visit, the owner gets your details and can reach out directly. You'll also see contact info in your account.

Question 8

Can I review a PG after staying there?

Accepted Answer

Absolutely — students can leave a rating and written review, and edit it later.

Question 9

How do I list my PG?

Accepted Answer

Sign up as an owner, open your dashboard and click 'Add a PG'. Fill in details, upload photos and pin the location on the map.

Question 10

Is there a listing fee?

Accepted Answer

No — listing on UrbanPG is completely free.

Question 11

Where can I see booking requests?

Accepted Answer

On your 'Visit requests' page in the owner dashboard.

Question 12

Can I reply to student reviews?

Accepted Answer

Yes — owners can post one public reply per review.

Question 13

How are online payments handled?

Accepted Answer

All payments run through Razorpay. UrbanPG never stores your card or bank details.

Question 14

Is the reservation amount refundable?

Accepted Answer

Our detailed refund policy will be published soon. Until then, confirm cancellation terms directly with the owner before paying.

Question 15

Do you share my personal data?

Accepted Answer

Only what's needed for a booking (e.g. your name and phone shared with the specific owner). See our Privacy Policy for details.

Question 16

How do I report a suspicious listing?

Accepted Answer

Use the Contact page — our team investigates every report.

Frequently asked questions

General